Tomodachi operates as a print-on-demand company such that each item is produced after purchase. Production typically takes between one and six business days for most items. More complex or bulk orders may require additional time depending on the nature of the garment and production requirements.

Shipping times vary depending on the selected method and destination. International delivery generally ranges from approximately five to fifteen business days for standard air freight services. Economy shipping options may take longer. These timeframes are estimates and do not include production time.

Most orders are shipped via air freight to ensure timely and secure delivery. Depending on order size, destination, and customer preference, alternative methods such as sea freight may be utilised, which may extend delivery timeframes.

While we strive to meet all estimated delivery timelines, delays may occur due to customs processing, public holidays, transportation disruptions, or other external factors beyond our control. We appreciate your understanding in such circumstances.

Please contact support@cotomodachi.com for additional updates, and associated discounts in the event of such issue.

If incorrect information has been provided, please contact support immediately. Amendments can only be made prior to shipment. Once dispatched, changes to the delivery address or contact details are not possible, and additional costs may apply for re-shipping.

If your order has not been received within twenty days of shipment, please contact our support team. Common delivery issues include incorrect address details, invalid contact numbers, or missed courier communications. Resolution may require updated information and additional delivery arrangements.

If tracking indicates successful delivery, responsibility transfers to the carrier. Customers are advised to contact the shipping provider directly to investigate the delivery. In such cases, replacement or refund may not be guaranteed.

If such issues arise, please contact support@cotomodachi.com, so that we are able to contact the carrier on your behalf.

If your order arrives damaged, please contact support within seven days of receipt and provide photographic evidence. In cases where a package is confirmed lost in transit, a replacement will be arranged in accordance with fulfilment policies.

Yes. Tracking details will be provided upon dispatch, and shipment progress can be monitored accordingly. Our team may also provide periodic updates where necessary.

Tomodachi will provide updates based on Tapstitch's processing and shipping.